Homeowners sometimes call this a “red tag.” Enbridge Gas officially calls it a safety violation notice. It means a certified gas technician found a problem with your gas equipment or an appliance that may be unsafe. The notice explains the issue and the required next steps.
What does a gas safety violation mean?
A safety violation identifies an unsafe condition on a gas appliance or piece of equipment. Enbridge Gas may turn off the gas supply to the appliance or building depending on the concern. The notice is specific to the equipment and hazard found, so use the written notice—not a general online guide—to confirm what applies at your property.
What is the difference between Type A and Type B violations?
Type A violation: Indicates an immediate hazard. Enbridge Gas requires the gas supply to the appliance or building to be shut off immediately. Do not use the appliance named in the notice until one of our certified gas technicians corrects the problem.
Type B violation: Indicates the issue is not an immediate hazard. Enbridge Gas allows customers up to 42 days for repair or replacement. Check the due date printed on your notice and arrange the work with us before that date.
What should you do after a utility issues a gas safety violation?
- Read the notice. Identify the appliance, the violation type, the stated correction required and any due date.
- Follow all safety instructions. Do not operate equipment marked unsafe or attempt a gas repair yourself.
- Call the utility if you smell gas. Leave the building immediately, avoid electrical switches and open flames, and call Enbridge Gas at 1-866-763-5427 from outside or another safe location. For immediate danger, call 911.
- Contact us. Call our team at 647-606-8457 and share a clear photo or copy of your notice so we can review the repair and arrange next steps.
- Confirm the paperwork. Ask our technician what repair and clearance information we will send to Enbridge, then follow the utility’s instructions regarding service restoration.
How we can help in Toronto and the GTA
We provide gas service across Toronto and the Greater Toronto Area. If you received a safety violation notice, we can review the details with you, inspect the reported gas equipment, explain the required repair scope and handle the clearance paperwork. Share a copy of the notice when requesting service so our technician arrives prepared.
Whether your property is in Toronto, North York, Scarborough, Etobicoke or another GTA community, contact us today to confirm availability. The written notice and Enbridge Gas instructions remain the authority for your specific case.
Common questions about gas safety violations
What should I do if I smell gas in my home?
If you smell natural gas, which can have a strong sulfur or rotten-egg odor, do not try to find the leak or flip any light switches. Evacuate everyone from the building immediately. Once you are at a safe distance, call Enbridge Gas at 1-866-763-5427 or call 911 if there is immediate danger. Once the area is secured, contact us to inspect and repair the source of the leak.
Does Enbridge Gas repair gas safety violation issues for you?
No. Enbridge Gas identifies violations and enforces safety requirements, but does not repair or service residential gas appliances. Call us at 647-606-8457 to perform the repairs and handle the required compliance paperwork with Enbridge.
What happens if I miss the 42-day deadline for a Type B violation?
If the violation is not corrected and cleared within the 42-day window, Enbridge Gas may shut off the gas supply to the appliance or your home until a qualified technician completes the repair and submits clearance information. Contact us promptly and follow the due date and instructions on your notice.
Who can officially clear a gas safety violation notice with Enbridge?
A TSSA-registered gas technician with the qualifications for the work can inspect and repair the equipment and provide the required information to Enbridge. Our team can review your notice, discuss the repair and handle the clearance paperwork. Enbridge Gas instructions govern confirmation and service restoration.